Shipping & Refund Policy

Shipping policy

Our goal is to provide reliable shipping options for customers regardless of location. We work to ensure orders are processed efficiently and delivered with dependable service.

Processing Time:
Orders go through verification, quality checks, and packaging before shipment. Most orders are prepared and sent for dispatch within 1–3 business days after purchase.

Shipping Time:
Delivery typically takes 10–30 business days after the order has been shipped from our facility.

Delivery Services: Orders may be shipped through carriers such as Canada Post, FedEx, USPS, or DHL.

 

Notes:

1. Express shipping is not available for P.O. Boxes or APO/FPO addresses.

2. Shipping time does not include the 1–3 business day processing period required before dispatch after an order is placed.

3. While we aim to deliver orders as quickly as possible, delays may occur due to incorrect addresses or customs clearance procedures.

4. If your order has not arrived within 21 days of purchase, you must contact customer support within 180 days of the order date.

5. We are continuously improving our delivery process to ensure safer shipments, which may occasionally result in longer processing times.

Refund Policy

At Soft Knot, we value customer satisfaction and aim to provide a smooth shopping experience. Please review our return and exchange policy below.

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1. Returns and Exchanges

Eligibility

- We accept returns and exchanges within 30 days of the purchase date.

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Conditions

- Items must be in their original, unused condition and accompanied by proof of purchase. Custom-made items and products purchased with a gift card are not eligible for refunds.

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2. Refunds

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Refund Method
-Approved refunds are issued as online store credit (gift card) for use on future purchases.

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Refund Process

-Once your return is received and inspected, your store credit will be processed within 7 business days.

 

3. Exchanges

Exchange Process
- If you would like to exchange an item for a different color or product, please contact our customer support team to begin the exchange process.

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4. Final Sale Items
- All Accessories items and products purchased using a gift card are final sale and are not eligible for returns or exchanges.

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5. Defective or Damaged Items
If you receive a defective or damaged item, please contact customer support within 7 days of delivery for assistance.

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6. Return Shipping
Customers are responsible for return shipping costs, except in cases where the item is defective or damaged.

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7. Contact Information
For any questions or support, please reach out to our customer service team using the contact details provided on our website.

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Soft Knot reserves the right to update or modify this Return and Exchange Policy at any time. Please review it periodically. Continued use of our services indicates acceptance of any updates.

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